Terms & Conditions
Maple Textiles wants to be able to offer the best customer service to you as well as ensuring it complies with its legal obligations.
We have set out clear terms and conditions to expand upon the way we deal with your order, our policy on delivery and refunds, and the information that we collect from the web site and how we use that information.
Orders placed by consumers are subject to the Laws of England and Wales.
Your statutory rights as a consumer are not affected by these terms and conditions either written or implied.
158-160 Grainger Market (Alley 4)
Newcastle upon Tyne
Telephone: 0191 230 3796
2 Lanbaurum Terrace
Telephone: 01670 813 927
42 High St West
Tyne and Wear
Telephone: 0191 263 8424
1. Ordering of goods
The buyer means the person who has bought or agreed to buy the goods from Maple Textiles.
For each order that you make an e-mail will be sent to you confirming that your order has been received.
However, if at any time Maple Textiles becomes aware of any detail, information or documentation that it feels should be checked after your order has been placed, we retain the right to cancel this order at any time before delivery.
If your order is not accepted, for any reason, Maple Textiles shall inform you by e-mail within 3 days of the order being placed.
Maple Textiles reserves the right not to supply you goods at our discretion and will not deliver any order that has not been paid for in full.
All of our stock is subject to availability so in some cases we may not be able to supply the quantity of stock you have ordered. In the event that this happens or if there is a delay in your order we will contact you.
Some Curtains and blinds need to be ordered directly from the supplier. Usually items that need to be ordered in can take up to 14 days until they are despatched. In the event there is a delay we will keep you informed.
The prices for the goods are those stated on the web site but these may be subject to correction without any liability on the part of the seller.
Maple Textiles offers the goods to the Buyer in accordance with their quotation displayed on the web site.
The prices of goods displayed on the web site are inclusive of VAT. Delivery will be charged in addition to the quoted prices as indicated in the checkout pages.
Our delivery charge for standard sized items is £6.95 per order with free delivery on orders over £150 (excluding the delivery charge)
Prices and delivery charges quoted on the web site are clearly displayed and only apply to goods delivered within the UK except the Highlands of Scotland, Northern Ireland and the Isle of Man.
3. Credit Cards and Debit Cards
When placing an order you will be asked for your credit or debit card details.
Maple Textiles accepts credit and debit cards from Visa, MasterCard, Switch/Maestro, Solo, Electron and Visa Debit.
Protx, an independent Payment Service Provider for authorising online credit and debit card payments, first checks the card details used to purchase goods. You will be informed by e-mail if Protx cannot accept the processing of the card within 24 hours.
This protects both you as a customer and Maple Textiles as a supplier of goods against fraudulent transactions.
4. Delivery of goods
Maple Textiles employ, a nationally recognised courier service to deliver your goods.
Please note you must ensure there will be someone present at the delivery address to sign for the parcel(s). However we can leave your parcel in a "safe place" if you specify on the special instructions section in the checkout. If you want to change the delivery address after making your order then an additional charge of £13.90 will be charged. Please ensure you correct the delivery address before confirming the order. Where the delivery address is different from the cardholders address, we reserve the right to contact you before dispatching the goods and, if we feel necessary, cancel the order.
Any changes in the expected delivery time will be e-mailed to you within 24 hours of you placing your order (Monday to Friday, excluding Bank/Public Holidays).
5. Right to cancel an order
You may cancel your order at any stage before the goods are dispatched to you.
To cancel an order you can contact us on 01670 813927.
Once your order has been dispatched then your order cannot be cancelled. If you would like to return your order please follow the Returns and Refunds Policy.
6. Returns and refunds policy
If you are not satisfied with any of the goods delivered, you may return them to Maple Textiles within 14 days of delivery. We shall refund any unused items that are returned to us in their original saleable condition and with the original packaging. For any items that are not returned in their original saleable condition we reserve the right to refund only a percentage of the original purchase price.
The delivery charge is non-refundable.
If you are returning the goods to the shop then you must return the goods with the sales invoice.
7. Exchanging Faulty, Damaged or Incorrect Goods
If the goods we deliver are faulty or damaged or not what you ordered, Maple Textiles will exchange the goods immediately or issue a full credit to you including delivery charges upon receipt of the said goods. To help keep our prices as low as possible we may ask you to send the goods back to us by Recorded Delivery. We will refund any delivery charges you incur.
If you are not satisfied with the goods for any other reason, we will exchange or refund any unused items in their original saleable condition and original packaging, if you return the goods within 14 days of delivery.
Maple Textiles makes every effort to deliver the goods on time and ensure they match your expectations.
However, we cannot be held liable in any circumstances for non-performance of our trading terms because we are impeded by events such as acts of God, war and other hostilities, accidents, strikes, import delays and other events not within the reasonable control of Maple Textiles.
Maple Textiles aims to resolve all customer complaints within 48hours.
If you are still unhappy with your complaint you can write or e-mail to:
Telephone: 01670 813927
E-mail address: email@example.com
11. Change of Policy
Maple Textiles reserves the right to review and change its terms and conditions of sale.
Any changes to these terms and conditions will be notified on this web site. However, any order placed will be subject to the terms and conditions in force at the time of sale.
12. Other Information about Maple Textiles
42 High St West
Tyne and Wear
Telephone: 0191 263 8424
E-mail address: firstname.lastname@example.org
All the materials on this web site including the design, text, graphics and photographs are the copyright of Maple Textiles and their suppliers.
Maple Textiles has received assurances and express permission to show design, text, graphics and photographs from its suppliers. Maple Textiles cannot be held liable for any copyright, trademark or any other statements made by its suppliers.
Maple Textiles owns all the copyright and trademarks on the site except those of their suppliers mentioned above.
Access to and use of Maple Textiles website (hereafter known as ‘the website’) is provided by Maple Textiles subject to the following terms:
By using the website you agree to be legally bound by these terms, which shall take effect immediately on your first use. If you do not agree to be legally bound by all the following terms please do not access and/or use the website.
a) Maple Textiles may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes. Your continued use of the website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
b) All material on this site is copyright Maple Textiles 2006-2007 unless otherwise stated. You are permitted to view the contents of this site on screen. You are also permitted to make copies of reasonable extracts from the site for your personal use or private study and to save reasonable extracts to your local hard disk for your personal use or private study. It is strictly forbidden to copy any material from this website for commercial use (other than as necessary for the purpose of viewing the site in the course of business). You also agree not to adapt, alter or create a derivative work from any Maple Textiles content except for your own personal, non-commercial use. Any other use of Maple Textiles content requires the prior permission of Maple Textiles. If you have any queries regarding use of material on our website, please contact us at email@example.com.
c) The Maple Textiles logo must not be used to link to our site or in other ways represent Maple Textiles on other websites without explicit permission from Maple Textiles. The only exceptions to this rule are for associated Maple Textiles Partners and Affiliates.
d) You are welcome to link to material on the Maple Textiles website so long as appropriate credit is given in the link title. You may not link to images or other downloadable resources unless explicit permission from Maple Textiles has been sought, or it falls under the general copyright statement above. Please note we do not have a generic 'links' page. We link to other sites as and when we feel it adds value to the content on our site. The decision to link is an editorial one. We do not generally link to commercial enterprises of any nature except those that we have an affinity partnership with.
e) Content on the Maple Textiles website, including the information, names, images, pictures, logos and icons regarding or relating to Maple Textiles, its services (or to third party products and services), is provided without any representations or any kind of warranty made (whether express or implied by law), including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
f) Maple Textiles will not be liable for any damages, including indirect or consequential damages, or any damages arising from use or loss of use, data or profits, arising from or in connection with the use of the website. Although we will do our best to provide constant, uninterrupted access to the website, we do not guarantee this. We accept no responsibility or liability for any interruption or delay.
g) Maple Textiles does not warrant that functions contained in the website’s content will be uninterrupted or error free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs. You must take your own precautions in this respect as we accept no responsibility for any infection by virus or other contamination or by anything which has destructive properties.
h) The presentation of material on this website and the geographical designations employed do not imply the expression of any opinion whatsoever on the part of Maple Textiles concerning the legal status of any country, territory or area, or concerning the delimitation of its frontiers or boundaries.